What if I’m not home when you deliver?

You can let us know about a safe space to leave your order. Ideally this should be covered, whether it is a porch or an upturned box. If you don’t have anywhere suitable, we can deliver in the evening up to 9pm. Please let us know in the comments box at checkout and we will be in touch to arrange.

For more information see the Delivery page.

Can you refill my containers?

Yes we can. Choose ‘own containers’ at checkout.

• Local delivery service: You can drop them off to us in Fishponds. We will fill them and return them to you on your delivery day.
• Click and Collect service: You can bring your containers on the day and we can fill them up for you while you wait.

We accept any sealable container eg. tupperware or glass jars, or even old paper bags! Please specify if you want a particular product in a particular container. We will not clean your jars before refilling them. We cannot take any responsibility for cross contamination of allergens within your containers.

Can you refill anything at my door?

Yes we do refill the following at your door:

• Herbs/Spices (save 20%)
• Olive Oil (save £1)
• Cleaning liquids (savings vary by product)

Choose own container or refill own bottle when choosing your product.

We are unable to part fill a container as we’d be guessing the volume.

Why are herbs and spices only supplied in glass jars and we get to keep the jar?

The inside of our paper bags are not coated. This is so the bags can be recycled/composted. Unfortunately, finely ground herbs and spices do not sit well in this type of paper bag as they get stuck! To keep it simple we decided to sell all herbs and spices in jars without a charging a deposit so you can keep the jar if you like. We can then refill them next time at your door (you’ll save 20%)

However, if you can’t find another use for them when you’re done, we’ll happily take them back for reuse!

How will my national delivery be packed?

All loose products will be packed in paper bags. We reuse packing materials so don’t be surprised if you find plastic bubble wrap inside your box! We would rather reuse than recycle and in turn encourage you to reuse the packaging materials another time.

How long will my national delivery take to arrive? 

We despatch orders within 24 hours and they are sent with the most cost effective method. This may be Royal Mail or a courier service. This will be on a 2-3 day service.