Nom Wholefoods Ltd’s Privacy Promise
Nom Wholefoods Ltd is dedicated to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes as outlined below in accordance with GDPR. We use your personal information to support and develop our connection with you. We will only share your personal data to 3rdparties when it is required in order to fulfil our contract with you and your data is always protected. You may contact Nom Wholefoods Ltd at any time with any privacy queries or concerns and to see the personal data you have given us and request modification.
Personal data means any information relating to an identified or identifiable natural person. This can include name, email address, address, and much more.
When you purchase from us, we ask for data such as your name, e-mail address, billing address, and contact details. Profile, transactional and technical data such as your IP address is held by our website for the processing of your order.
Nom Wholefoods Ltd keeps a record of this information for tax purposes and for ensuring we fulfil our contract with you.
The only personal information we hold is what customers provide to us when they place an order with us, contact us or consent to marketing materials.
Data is also stored on systems such as our accounting systems, our website and Marketing systems which are GDPR compliant. If we are required by law to share any information, we will check with each party concerned to ensure they are happy for that to happen. An example of this would be if HMRC requested an audit.
We store sensitive data for as long as orders are in progress and customers remain active clients. Information required for tax and legal requirements are held for 7 years as a requirement by law.
We keep a record of any orders you make from us, so we can help to deal with any enquiries or problems you may have in the future, and so we can ensure that any information that we send to you is appropriate. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We keep a record of any e-mail communication you send us, so we can track any problems or concerns you’ve had.
We may process information you submit to us when you contact us for the purposes of ensuring we answer your query effectively.
Nom Wholefoods Ltd kindly request that you do not supply any other person’s personal data to us, unless required by law or you have their explicit consent to do so.
How we use your personal data
All the data we gather through communication with you is used to operate and expand the service we offer you and to personalise our service. How we use your personal data is dependent on the legal basis for processing your data. We are dedicated to using your personal data only for:
- Processing your orders correctly.
- Technical management of our online store.
- Reviewing our systems
- Providing you with information about the services we offer.
Legal Basis for Processing Data
Nom Wholefoods Ltd’s lawful basis for processing data are:
Legal Obligation – tax purposes.
Contract – customers that place an order with Nom Wholefoods Ltd.
Consent – visitors consenting to receiving marketing materials.
Requesting Your Information
If you would like to review the data you have provided to us because you feel that what we presently have on record is incorrect, and/or you would like your data erased from our records, you can so do by contacting us using the contact details below.
Under GDPR you have a right to be forgotten, to withdraw your consent, to change information we hold about you, and to restrict processing.
Nom Wholefoods Ltd are more than happy to comply with this in accordance with the law.
How we protect data
You recognise that the Internet is not a 100% secure platform for communication and, accordingly, we cannot guarantee the security of any data you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to safeguard your information. All personal data stored by us is kept on a server in a secure environment. The computer on which work is conducted on is password protected, data held in the cloud is password protected and held on encrypted systems and third-party software have their own security systems. Physical data is held in a secure location, within locked storage.
The risks of a breach are minimal due to the precautions mentioned above being taken, and close monitoring is undertaken to ensure security systems are always up to date. Breaches will be identified, reported, managed, and resolved according to the ICO guidelines.
How you can help us protect your data
Please bear in mind that whenever you willingly divulge personal data online in non-protected situations – for example on message forums, through email, or in chat spaces – that data can be collected and used by others. In short, if you post personal data online that is accessible to the public, you may receive unsolicited communications from other parties in return. Also remember to close your browser window when you have finished using the computer. This is to ensure that others cannot access your personal data and communications. If you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot confirm or warrant the security of any data you communicate to us, and you do so at your own risk. Once we receive your communication, we make our best effort to ensure its security on our systems.
Nom Wholefoods Ltd
25 Symington Road
07785 391 016
The information above can also be used to contact our Data Protection Officer.
Last Updated: October 2019